WARRANTY & RETURNS POLICY
- RETURNS & REFUNDS
1.1 No return of PRODUCTS for any reason whatsoever shall be accepted by BLIND SOLUTIONS without the prior written consent of BLIND SOLUTIONS or its invoicing department or of the after sales service centre authorised by BLIND SOLUTIONS.
1.2 BLIND SOLUTIONS reserves the right to consider and evaluate returns and conditions of refund / repair on a case-by-case basis.
1.3 All returns and refunds / PRODUCT replacements are subject thereto that the PRODUCT was manufactured within the preceding year from date of DELIVERY thereof to the CUSTOMER. Thus, no PRODUCT with a manufacturing date of exceeding 1 (one) year prior to the date of DELIVERY may be returned in terms of this clause 1.
1.4 Notwithstanding the provisions of clause 1.3, the return of special order PRODUCTS shall only be authorised and accepted by BLIND SOLUTIONS if the CUSTOMER is able to prove that the PRODUCT delivered does not reasonably conform to the material specification of the special order placed and accepted by BLIND SOLUTIONS in its ORDER ACKNOWLEDGEMENT within 10 (TEN) business days from date of DELIVERY thereof in writing. The onus of proof that the PRODUCT delivered does not reasonably conform to the material specification of the special order placed and accepted by BLIND SOLUTIONS in its ORDER ACKNOWLEDGEMENT shall wholly rest on the CUSTOMER. The CUSTOMER shall return the PRODUCTS to BLIND SOLUTIONS if it is proven that the PRODUCT delivered does not reasonably conform to the material specification of the special order placed. The CUSTOMER shall receive a full refund of the PRODUCT purchase price within 7 (SEVEN) business days from the date that BLIND SOLUTIONS receives the returned PRODUCT.
1.5 Notwithstanding the provisions of clause 1.3, orders placed and deliveries made as a result of direct marketing as defined by the Consumer Protection Act No 68 of 2008 as amended (“CPA”) by BLIND SOLUTIONS may be cancelled by the CUSTOMER within 5 (FIVE) business days from DELIVERY thereof in writing. The onus of proof that this agreement is based on direct marketing shall wholly rest on the CUSTOMER. The CUSTOMER shall return the PRODUCTS to BLIND SOLUTIONS if the agreement was proven to be based on direct marketing and upon receipt of the return authority from BLIND SOLUTIONS within 10 (TEN) business days. The CUSTOMER shall receive a full refund of the PRODUCT purchase price within 15 (FIFTEEN) business days from the date BLIND SOLUTIONS receives the returned PRODUCT.
1.6 All authorised returns shall be returned to BLIND SOLUTIONS’s address as mentioned below:
Lower Level, Block G
Kimbult Industrial Park
1.7 No CUSTOMER complaint or return of PRODUCTS other than those in clause 1.5 shall be considered, or accepted, or PRODUCTS replaced or refunded, if not reported within 10 (TEN) business days of DELIVERY, except for instances where the warranty provisions hereunder apply.
1.8 In order for the CUSTOMER to obtain a refund, the CUSTOMER shall return the PRODUCT within 10 (TEN) business days of BLIND SOLUTIONS’s written acceptance of the complaint / proposed return. All removal and SHIPPING costs for purposes of return shall be borne by the CUSTOMER, except in the instances mentioned in clause 1.4 or where BLIND SOLUTIONS made an error in preparing the order or where the PRODUCT is not suitable for the purpose of which it was intended.
1.9 The value of the credit note issued to the CUSTOMER shall be considered, evaluated and issued by BLIND SOLUTIONS on a case-by-case basis.
1.10 A credit note for 100% of the amount invoiced for the PRODUCT (excluding tax) shall be issued or refund made within 15 (FIFTEEN) business days from date BLIND SOLUTIONS receives the returned PRODUCT provided that the following are satisfied:
1.10.1 The returned PRODUCT is identifiable;
1.10.2 The PRODUCT is new and undamaged;
1.10.3 The PRODUCT is returned in its complete undamaged packaging;
1.10.4 The PRODUCT is not a sub-part of a PRODUCT;
1.10.5 The CUSTOMER sends the corresponding invoice on BLIND SOLUTIONS’s request.
2.1 The general manufacture warranty is valid for 5 (FIVE) years from the date of manufacture of the PRODUCTS (as indicated on most PRODUCTS) or the date of issue of the invoice, whichever is earlier.
2.2 The BLIND SOLUTIONS warranty does not apply to the following situations:
2.2.1 Modification of the PRODUCTS without BLIND SOLUTIONS’s prior written consent.
2.2.2 Use of the PRODUCTS for purposes other than access, closure and sun protection.
2.2.3 Non-compliance with the technical documents and / or instructions for installation and use provided by BLIND SOLUTIONS.
2.2.4 Use of the PRODUCTS in association with inappropriate PRODUCTS (e.g. the use of a control or of an accessory not suitable for the motor),
2.2.5 If the defect is a consequence (such as storm, flood, force majeure or natural phenomenon, lightning).
2.2.6 Where the PRODUCTS have been opened or dismantled, broken, drilled or cut.
2.3 PRODUCTS returned to BLIND SOLUTIONS in terms of clause 2.1 shall either be replaced or repaired at BLIND SOLUTIONS’s own cost.
2.4 This warranty does not include the refund or replacement of batteries or any other consumables.
The onus of proof shall rest on the CUSTOMER to prove that the PRODUCTS were installed and used to motorise or automate and are intended only for this purpose in the fields of access, closure and sun protection and according to the instructions provided by BLIND SOLUTIONS, failing to prove such will exempt BLIND SOLUTIONS from any liability for losses or damages incurred.